Privacy Policy

General

At Galangxy, we care about your personal information, so we have prepared this Privacy Policy to explain how we collect, use, and share it. This Privacy Policy applies to Galangxy websites, mobile apps, and related services ("Service"). By using the Service, you agree with Galangxy's collection, use, and sharing of your personal information in accordance with the terms of this Privacy Policy. Please note that Galangxy is constantly testing and improving our product features. Any features discussed in this Privacy Policy may not be available to all users or in all jurisdictions.

Information We Collect

When you use the Service, Galangxy may collect the following personal information about you.

a. Account Registration

To register for a Galangxy account, you may provide us with your age and email address. You may also register for a Galangxy account using certain social logins, such as Google. If you register for Galangxy using a social login, Galangxy may receive information about you from your social login provider, including your email address. You can manage your Galangxy account and social logins from your Settings.

b. Profile Page & User-Generated Content

After you register for your Galangxy account, a profile page will be created for you ("Profile"). Your Profile will be populated by information you submit, such as your name, username, bio, and profile picture ("User-Generated Content"). Your age and email address are not included in your public Profile and are not considered User-Generated Content under this Privacy Policy. By default, your Profile is public, and visible to other Galangxy users and anyone else on the Internet. However, you can set your Profile to private in your Settings. Galangxy may scan or review any User-Generated Content to ensure compliance with our Community Guidelines. Galangxy may restrict or delete User-Generated Content if it violates our Community Guidelines or for any other reason.

c. AI Features & Video Call

Galangxy offers AI-powered features where you can have spoken conversations to practice the language you are learning. When you interact with AI features, the text and audio you submit may be shared with AI vendors such as OpenAI. Additionally, Galangxy may generate, record, and store audio recordings or transcripts of the text and audio you submit, and use these recordings or transcripts for product improvement and personalization purposes, including training and running artificial intelligence models. Please do not submit any personal, sensitive, or confidential information when using AI features.

d. Speaking Activities

Some activities involve you speaking into the Galangxy app. To recognize speech, your audio may be sent to a third-party provider such as Google or OpenAI. Additionally, Galangxy may collect and analyze your speech to help us understand the effectiveness of our lessons and to improve or personalize the product. You may skip speaking activities. We will not use your audio recordings to develop any voice cloning technology.

e. Activity Data & IP Addresses

When you use the Service, we may generate data about your use of the Service, which may include your browser and device data, log data, and IP address. We will also generate data regarding your engagement in educational activities on the Service. We will retain your IP address for no more than thirty (30) days, unless exceptional circumstances require longer retention.

f. Cookies

When you access the Galangxy website, we store certain data from your browser using cookies. A cookie is a piece of data stored on the user's computer tied to data about the user. We use session ID cookies to confirm that users are logged in. If you do not want your data to be collected by cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, cookies may be necessary to provide you with certain features available on the website (e.g., customized information). Please note that our cookies include Targeting Cookies from Google and other companies, which these companies may use to track your activities across multiple websites to deliver personalized advertising to you.

g. Google Analytics

We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions. This information is used to compile reports and to help us improve our site. These reports disclose website trends without identifying individual visitors.

h. Payment Information

When you purchase a subscription, payment processing is handled by Stripe or App Store payment processors. We do not store your complete credit card information. Payments processed via Stripe are subject to Stripe's Terms and Privacy Policy.

How We Process Your Information

Galangxy may process your personal information according to the following legal bases: to provide products or services you request, to promote Galangxy's legitimate interests, to comply with legal obligations, and with your consent. In particular, Galangxy may process and share your personal information in the following ways:

a. Providing and improving the Service

Galangxy will process your personal information to provide and improve the Service. For example, we will use the information you provide to maintain your Profile and learning progress, display your Profile to other users (unless you make it private), personalize learning content, detect and fix bugs, perform research, and provide customer service to you. Galangxy may share personal information with third parties that help us provide or improve the Service, including hosting providers, search engine providers, analytics providers, support providers, and payment processors such as Stripe. Galangxy may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation.

b. Communicating with you

Galangxy will use the email address you provide to send you the following types of messages: Essential messages to support the operation of the Service; Messages to support the Galangxy teaching methodology and reinforce your learning, such as learning tips, reminders to practice, and progress reports; Announcements regarding changes to the Service or products; Announcements of new Galangxy products, services, offers, or research opportunities. You may opt-out of receiving non-essential messages in your Settings.

c. Complying with law and preventing harmful activities

Galangxy may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. Galangxy may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.

d. Personalized advertising

Galangxy may process and share your personal information for the purpose of providing you with personalized advertising. To provide personalized advertising, we work with a variety of third-party advertising networks, marketing analytics service providers, and website analysis firms, such as Google. These third-party advertising service providers collect and use personal information about your visits to and use of the Service, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and likely interests. You can opt out of receiving personalized advertising in your Settings. Please note that opting out of personalized advertising does not prevent the display of all advertisements to you.

e. Anonymous information

Galangxy may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.

Your Data Subject Rights

You also have the following rights in relation to the personal information we hold about you, in addition to any other rights required by applicable law:

• Know what personal information we have collected about you
• Access a copy of the personal information that we hold about you
• Know what personal information about you we have shared with third parties
• Opt out of the sharing of your personal information with third parties
• Object to our processing of your personal information
• Request that we limit our use of your sensitive personal information to what is necessary to perform the services you requested
• Not be discriminated against for exercising your data subject rights
• Request that we delete any personal information we have collected from you
• Request that we correct any inaccurate personal information about you
• Export the personal information you have provided to Galangxy in a format that can be transferred electronically to a third party
• Withdraw any consent you previously gave us to process your personal information
• Delete your Galangxy account by following the instructions in the Service

You may update or correct your information, and exercise certain opt-out rights, in your Settings page. To make a privacy-related request, please send an email to privacy@galangxy.com. Please note that these rights are not absolute and Galangxy may refuse requests to exercise data subject rights if there is a legitimate reason, such as if we cannot authenticate your identity, if the request could violate the rights of a third party or applicable law, or if the request could interfere with a Galangxy service or prevent us from delivering a service you requested.

Data Retention

Galangxy will generally retain your personal information until your account is deleted. However, Galangxy may retain certain information longer if necessary to provide our Service, defend our legitimate interests or those of third parties, comply with legal requirements, resolve or defend ourselves in disputes, investigate misuse or disruption of the Service, or perform agreements. We may also retain anonymous data indefinitely.

Child Users

We know that children deserve extra privacy protection. That's why we treat Child Users (meaning users under the age of 13 in the United States or another age of digital consent in their country) differently to ensure their parents are in control and we only collect the bare minimum information we need to make Galangxy work.

Child Users are permitted to create a Galangxy account, but we ask them to provide their parent's email address instead of their own, and to register using a username that is not tied to their real name. After a Child User registers, we will send an email to the parent's email address about Galangxy's privacy practices regarding Child Users, including what personal information we collect and how we use, share, and protect that personal information.

All Child Users receive the following special treatment when using Galangxy: Lessons are made age-appropriate by removing mature words; Advertisements are non-personalized and set to family-safe content; Child Users cannot submit their real name or any pictures to their Profile, but are represented only by an avatar; Child Users' speech data is not shared with Galangxy for product improvement purposes. Parents may contact us at support@galangxy.com to manage their child's account or report any concerns.

With regards to the Children's Online Privacy Protection Act, Galangxy collects personal information from children under the age of 13 for the sole purpose of performing internal operations of the Service. If we discover that we have unknowingly collected additional personal information from these children, we will delete it. If you believe this to be the case, please contact us at privacy@galangxy.com.

Do Not Track

The Service is not designed to respond to "do not track" signals sent by some browsers.

Links to Third-Party Websites

The Service may contain links to other websites. Galangxy is not responsible for the content or privacy practices of other websites, including any personal or financial information collected by third-party payment processors. We encourage users to be aware of the privacy policies of other websites they visit. This Privacy Policy applies only to information collected by Galangxy. Any time you click on a link (including advertising banners) or submit your personal information to a third-party website, you will be subject to that third party's privacy policies.

Privacy Policy Updates

We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy on the Website for at least seven (7) days before the changes are made, and we will indicate the date these terms were last revised at the top of the Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of that seven (7) day period.

Data Transfer

Galangxy processes data globally, which may not provide equivalent levels of data protection as your home jurisdiction. Galangxy may transfer the data of users outside their country of residence to countries where our service providers operate. When we transfer personal information from the European Economic Area (EEA) or other regions with data protection laws, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and other legally approved transfer mechanisms.

Supplemental Terms in Certain Jurisdictions

In some jurisdictions, the Service may be subject to supplemental privacy policies or local laws. For users in those jurisdictions, the applicable supplemental privacy policies and local laws will take precedence over this Privacy Policy to the extent they conflict.

Contact Us

Galangxy, Inc. is the data controller of your data for the purposes of the General Data Protection Regulation ("GDPR") and any relevant local legislation.

For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact us at privacy@galangxy.com.

For all support inquiries, please contact support@galangxy.com.